After the Government’s announcement on Saturday 31st October regarding a new lockdown from 5th November, I wanted to outline how we will be there to help keep you moving, whilst working within the guidance laid out by Government.
We will be fully open as normal until the 5th November 2020.
From the 5th November, our Service Department will operate as normal as they have been for many months in a safe manner.
Our Car Sales Showroom and Used Car External Display Areas will not be open to the public from 5th November until further notice. However, our Sales Team will be in the Garage Offices’ to continue car sales remotely and we will be able to correspond with you via email and telephone to meet your needs almost as well as if you were with us here in person. Customers can still collect a car or van which has been purchased either online or via the telephone directly from our Garage, although the handover will be outside so please bring a coat!
All vehicle handovers will take place from a Designated Exterior Handover Area and full social distancing practices will be in place to ensure both colleague and customer safety.
Home delivery options will also be available, and all handled in a Covid safe manner.
Our colleagues remain on hand to assist with your sales and after sales enquiries via telephone or email and our website is fully functional with the ability to buy or reserve a car online as well as booking a service or MOT.
Our Aftersales Department remains fully operational for servicing, MOT, parts and repairs with social distancing measures in place featuring an appointment-only system, protective screens, one way system, track & trace, masks and hand gel.
Thank you for your patience, and for working with us to ensure our Garage is a safe place to visit and work.
We are open for business, but in regards to Car Sales please call us rather than visit.
Motorcare Alnwick Ltd.